Customer Education Specialist

 GoFormz – San Diego, CA

GoFormz is a San Diego-based startup leading the mobile data capture industry. We empower businesses to replace paper forms with web and mobile-based digital forms that provide global access to the collected data. We are currently looking for a proactive and proven Customer Education Specialist to add to our growing team.

As a Customer Education Specialist, you will have the opportunity to support the success of our SMB customers. Your main responsibility will be to lead the development of our customer education program. Your success in this role will be measured by delivering a high-quality customer education program and retention in the SMB Market.

The Details:

• Create and deliver high-quality training in a variety of mediums including virtual webinars
• A strong understanding of the GoFormz platform to articulate our value proposition to users of our platform
• Deliver customized user training that is accessible and understandable to a wide variety of audiences to drive product adoption and engagement within the platform
• Help develop ways to track and measure the effectiveness of training (attendance, feedback, etc), including post-training usage metrics
• Create and Maintain Vitally Playbooks and Dashboards for SMB Market
• Develop easily digestible and creative educational videos, audio, and other similar materials to ensure engaging learning experiences for GoFormz customers
• Build and grow the GoFormz Learning Management System accelerating product adoption by scalable and easy-to-use customer learning experiences.
• Work with cross-functional counterparts in Support, Product, Account Management, and Professional Services to evolve, scale, and improve our customer’s experience
• Build educational Product Walk-Throughs for customers

The Requirements:

• Previous experience with Customer Education content development from scratch
• Excellent communication skills (written, oral, and presentation)
• Experience running Client Facing Webinars
• A proven track of building cross-functional partnership and alignment
• Ability to quickly learn complex systems and transfer that knowledge into documentation and content
• Experience in building online programs that had a measurable positive impact on behavior and KPIs
• Previous experience with Vitally and Intercom
• Previous experience with Clickup
• Previous experience with webinar software like GoTo Meeting
• Ability to create educational videos with appropriate software from start to finish, including maintenance to account for ongoing changes.
• Previous Experience creating Internal knowledge base for Customer Success teams
• Location preferences: San Diego, San Francisco, Austin, Boise, and Atlanta

What's it like to work at GoFormz?

• We pay well – at or above market. Plus, you’ll get equity in the company.
• Employee medical and dental paid by the company; you just cover vision.
• 4 weeks (160 hours) accrued paid vacation in your first year.
• 401(k) with company match
• Options to work from home or from our vibrant office in downtown San Diego where we provide complimentary parking or a monthly MTS pass.
• We care about your physical health. Our office is equipped with automatic sit/stand desks, plus you’ll get a company-paid membership to the Broadway Athletic and Swim Club located in the same building.
• Everyone has the best hardware for doing their particular job. You tell us what that is.
• We have a fantastic team that gets stuff done and is fun to work with!
• The environment is fast-paced, so you will see the results of your work immediately.
• You will have plenty of opportunities to use and learn cutting-edge technologies.
• Tuition reimbursement program.
• Partially paid maternity/paternity leave.

About GoFormz, Inc.

GoFormz is the leading digital forms solution for businesses of any size and industry to digitize their forms and related processes, resulting in significant savings and more productive operations. GoFormz’s Cloud-based platform allows users to create, customize, and manage digital forms. These forms can capture information, automate workflows, and improve business workstreams. Users can create electronic versions of their existing paper forms and documents making it easier to gather and analyze data digitally. GoFormz is backed by leading venture capital firms, including Cloud Apps Capital Partners, Glynn Capital, and Shasta Ventures.

GoFormz, Inc is an Equal Employment Opportunity employer. Please no H-1B applicants at this time.